How to close my JCPenney account?

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Call Credit Services at 1-800-542-0800 to cancel your JCPenney credit card. This will probably affect your credit score in a similar way to closing other credit cards. Given that there is no yearly cost for this card, you might want to pause before doing so.

You can request in writing to terminate your JCPenney account by mailing or delivering it to:

JCPenney Customer Service, El Paso, Texas, 88593-1210, PO Box 931210. In your letter, kindly include the following information: Full name and address, birthdate (for joint account holders), all credit card numbers you have with us , Social Security number (SSN) for SSN/EIN accounts only (if applicable), any unpaid balances on your account(s), the date you last made a purchase with us*, the reason for closing your account(s), bank routing number, and checking or savings account number for direct deposit refunds. Please send the letter to JCPenney Customer Service, PO Box 931210, El Paso TX 88593-1210 if you’re asking for a refund check.

Contacting you by phone is an important part of our customer service efforts and a necessary business practice to ensure the accuracy of the information you provide us. Therefore, including your home telephone number in writing may restrict your ability to close an account without speaking with someone first. If you prefer to not include your phone number in writing, please contact 1-800-322-1189 (1-888-814-5989 for TDD/TTY) Monday through Friday from 6:00 am – 11:30 pm CST or on Saturday from 7:00 am – 9:00 pm CST or Sunday from 9:00 am – 9:00 pm CST and we will do our best to accommodate your request.

As a reminder, if you’d rather talk about closing an account in person, feel free to stop by a branch office or call us directly at 1-800-322-1189 (1-888-814-5989 for TDD/TTY). To update your personal information, you might also think about using Online Banking.


How do I close my JCPenney online account?

We regret if you want to cancel your JCPenney Rewards membership. On your request, we will remove it from our database. Please dial 1-888-JCP-RWDS to reach JCPenney Customer Service (1-888-527-7937).

Does closing a credit card hurt your credit?

A credit card can be cancelled without affecting your credit score, but you should pay off the card’s charges first. When you close a credit card, it won’t affect your credit history or affect your credit in general.

Can I use my JCPenney credit card at Walmart?

Your JCPenney credit card cannot be used to make cash purchases. It is fortunate that the card is not intended to be used as a line of credit because doing so is expensive.